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Thank
you for your valued moving business, and for allowing this company to be of
service to you. In order that we may be able to improve our service,
we would appreciate your completion of the following questionnaire so that
the work performance of our employees may be appraised and the necessary
action taken accordingly:
Relocation Consultant
Did
the Relocation Consultant who visited you in your home….
1. Arrived on
time?
2. Explain
moving services & options available?
3.
Explain all charges & payment options?
4.
Treated you as a valued customer?
Office Staff
Was / Did the
personnel in our office who managed the details of your move….
1.
Efficient & Knowledgeable?
2. Answered
your questions to your satisfaction?
3.
Treated you as a valued customer?
Packing Crew
1.
Arrived on time?
2. Packed your belongings
efficiently & carefully?
3.
Treated you as a valued customer?
Moving Crew
1.
Arrived on time?
2. Properly
protected your property inside & out residences?
3. Handled
your belongings to your satisfaction?
4. Placed
your belongings in the correct rooms?
5.
Treated you as a valued customer?
How Did You Hear About Us?
Would You Recommend Us?
Is
there someone specifically whom you think should be recognized for their
performance?
If
so, please indicate their name and position (as best as you can recall) and
what did they do to deserve special recognition.
How
could we improve upon the service you received during your recent move?
Would you
like us to contact you? If so, Please provide your Reg.# which is located at the upper left hand
corner of your Bill of Lading. Also, please provide a Name and Phone# where
you may be reached. Thank you, we will contact you A.S.A.P.
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